Refund & Returns Policy

 

Refund & Return Policy

At Nebula & Co., customer satisfaction is important to us. We take great care in ensuring that every order is packed, sealed, and shipped with precision. Please read our refund and return terms carefully before completing your purchase.

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1. No Refunds on Opened or Used Products

For hygiene and safety reasons, we cannot accept returns or offer refunds on any opened, used, or tampered products, including adhesives, lash trays, and beauty supplies.

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2. Returns for Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order.

• Email: orders@nebulaandcompany.com

• Include: your order number, a clear photo of the item(s), and a brief description of the issue.
  Once reviewed, we will gladly assist in replacing or resolving the matter as quickly as possible.

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3. Courier-Related Issues

Nebula & Co. is not liable for any damage, loss, or delays caused by the courier once your order has left our premises. However, we will assist to the best of our ability in helping to locate or resolve a courier-related claim.

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4. Change of Mind

We unfortunately cannot offer refunds or exchanges for change of mind or incorrectly selected products. Please ensure you review your order carefully before checkout.

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5. Refund Processing (If Approved)

If a refund is approved (for example, due to a verified product defect or incorrect item), it will be processed via your original payment method within 5–10 working days.